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SOLARDESIGN LAB

Account owners · Step-by-step guide

Manage billing and downloads

Review your account, return to a design after checkout, and manage subscription renewal.

Before you start

  • Sign in to the account that owns the project.
  • Have access to Billing & usage for your organization.

1. Check your account

Open Billing & usage to see the plan and credit options available to your organization.

  1. Review your current plan, available credits and purchase history.
  2. If you opened Billing from a design, use Return to your design to go back to it.
  3. Review the displayed price and subscription terms before continuing to checkout.

Software credits and subscriptions are separate from an engineering-service quote.

2. Return after checkout

The account waits for a payment receipt before confirming that credits were added.

  1. Finish checkout on the secure payment page, then return to Billing.
  2. If payment is still being checked, wait or use the payment-status retry action. Do not purchase again just because confirmation is delayed.
  3. Return to your design. If the app asks you to use a credit, review the project and confirm that separate action.

Closing checkout does not submit an engineering request. Your saved design remains available.

3. Review your download

Check the generated sheets and the purpose of the download before sharing them.

  1. Open Plan set and review the generated project information, drawings and schedules.
  2. Choose Download PDF to save your plan set. You control downloads of your design.
  3. Review any access or design findings shown by the app. A payment receipt does not resolve technical findings or establish engineering approval.

Downloading your design does not include engineering review or a stamp. Those are separate services.

4. Manage or cancel renewal

Use the billing portal for subscription and payment management.

  1. In Billing & usage, choose Manage or cancel subscription.
  2. In the portal, review your subscription, update your payment method, view invoices or cancel renewal.
  3. Check the cancellation confirmation and the date the subscription ends, then return to your account.

Cancellation stops renewal at the end of the billing period. It is separate from a refund request.